Terms and conditions - Costes Downtown - Michelin csillagos étterem Budapesten

TERMS AND CONDITIONS

 

I: DATA GENERAL, ESTABLISHED BY THE AGREEMENT BETWEEN THE PARTIES

These General Terms and Conditions (hereinafter: GTC) may be selected by the Costes Downtown Limited Liability Company (hereinafter: the Service Provider) and the Service Provider on the website www.costesdowntown.hu (hereinafter: the ‘Website’), for which the rights and requirements of the receiving users (hereinafter: the User) (the Service Provider and the User together hereinafter: the Parties). The GTC applies to all legal transactions and services that operate in relation to the COSTES Downtown restaurant (hereinafter: COSTES Downtown) through the website www.costesdowntown.hu. The date of entry into force of these GTC is its publication on the website.

Data provider:

  • Name: Costes Downtown Limited
  • Registered office and mailing address: 1051 Budapest, Vigyázó Ferenc utca 5.
  • Customer service: By phone Monday to Friday from 9:00 to 17:00 or by e-mail
  • Telephone number: 061-9201015
  • Fax number: 061-9201015
  • E-mail address: reservations@costesdowntown.hu
  • Company registration number: 01-09-720440
  • Name of the court of registration: the Registry Court of the Metropolitan Court
  • Tax number: 13134819-2-41

1.1. Booking and purchase agreements through the www.costesdowntown.hu website are considered to be contracts concluded electronically, to which Act V of 2013 on the Civil Code, Act CVIII of 2001 on Certain Issues of Electronic Commerce Services and Information Society-Related Services. 45/2014 on the detailed rules of contracts between the consumer and the business. (II. 26.) apply (Government Decree). For matters not covered by these General Terms and Conditions, the other laws set forth in this section and applicable to booking and purchase agreements in force at any time shall apply.

 

RESERVATION

1.2.A In the Booking Agreement:

With its reservation system, the Service Provider allows the Users to reserve a table from the free tables in the COSTES Downtown restaurant operated by the Service Provider for a reservation fee of the amount specified in the respective GTC (hereinafter: ‘Reservation Agreement’). By paying the amount of the reservation fee payable under the Reservation Agreement, the table reservation will be finalized in accordance with Annex IV. as set out in Chapter.

1.3. With regard to Booking Agreements, given the nature of the legal relationship, the provisions of the Government Decree on supplies warranty and guarantee do not apply.

1.4. These GTC also apply if the Service Provider’s reservation system is available through another website. It also governs all uses of the Service Provider’s service (mobile website, mobile applications, Facebook page, etc.) through which the Service Provider’s reservation system is accessible.

1.5. The menu and drink menu of the restaurant on the Website and the prices may change from time to time due to the nature of the Service Provider’s service. The Service Provider expressly strives to always display current content and prices, however, in view of the prior conclusion of the Booking Agreements, the Service Provider reserves the right to change the menu and beverage list.

1.6. The contract between the Service Provider and the User is concluded electronically for the table reservation.

1.7. The concluded contract is considered to be in writing. The details of the contract stored in writing are the same as the details of the booking. The language of concluding contracts and communication is Hungarian.

1.8. Anyone is entitled to use the reservation service if they are over 18 years of age and accept the provisions of these GTC as binding on them.

PURCHASE A GIFT VOUCHER

1.2 In the Purchase Agreement:

CONCEPTS:

(a) “consumer” means a natural person who is acting outside his trade, profession or business;

(b) consumer dispute: a dispute concerning the quality, safety of a product, the application of product liability rules, the quality of a service and the conclusion and performance of a contract between the parties

(c) consumer contract: a contract concluded between a consumer and a business

d) warranty: a mandatory warranty for consumer contracts in accordance with Act V of 2013 on the Civil Code (hereinafter referred to as the “Civil Code”) and in a separate legal act,

(e) distance contract: a consumer contract concluded under a distance selling system for the provision of a contract product or service without the simultaneous physical presence of the parties, using only a means of communication between the parties for the purpose of concluding the contract;

(f) “means of communication between persons in absentia” means any means capable of producing, in the absence of the parties, a contractual declaration. Such means include, in particular, the addressee or unaddressed form, the standard letter, the advertisement in the press with an order form, the catalog, the telephone, the fax and the means of accessing the Internet,

g) product: a movable item as defined in clause 2 of these Purchase Conditions,

(h) “undertaking” means the operator of a website which is a legal person as defined in point 1 selling the product offered on the website.

1.3 Contract product: a gift voucher selected by the consumer through a website operated by the company, the essential features of which are provided to the consumer at the time of selection and finalization of the order.

II. ORDER PROCEDURE

2.1. Product selection

The customer can click on the name or photo of the selected product to see a more detailed description of the product.

2.2. Put the product in the cart

After entering the number of products, the customer places the product in the virtual basket. Adding a product to the cart does not create a payment obligation yet. If you want to add another product to the cart, browse further and add the product or products you want to buy to the cart in the future. The cart automatically calculates the total amount of the order.

2.3. View the contents of your cart

During the order, it is possible to view or modify the contents of the cart. If the basket does not contain the quantity you want to order, then enter the number of the quantity you want to order in the data field in the QUANTITY column, then press the REFINE BASKET button. If you want to delete the products in the basket, press the X button marked in red in the left column. If you do not want to buy an additional product and you can find everything in order when checking the number and price of the product or products, then click on the NEXT TO CASH button.

2.4. Provide purchase, shipping, and payment information

When ordering, it is necessary to enter the data related to invoicing (first name, surname, address (country, street, house number, city, county, postal code), e-mail address, telephone number). When entering your order details, you have the option to choose the method of delivery of the product and the method of payment for the product. You can enter any information about your order in the ORDER NOTES text box.

2.5. Order finalization

If everything is OK during the order check, then send your order by pressing the SEND ORDER button. By sending the order, you accept the General Terms and Conditions of the web store and acknowledge that the order entails a payment obligation.

In the case of orders in the web store, the Buyer can be considered a bidder, so a contract is concluded between the Buyer and the Seller in the event that the Seller accepts the bid made through the web store. An automatic order confirmation email sent by the web store will not be considered as acceptance of the offer.

Our system will automatically confirm the information about your order at the e-mail address you provided, where you can check its details. Your order will be recorded on the order number in the confirmation.

Our contract is concluded with implied behavior, with the confirmation sent by us.

III. CANCELLATION OF THE ORDER

You can cancel your order at the contact details of our restaurant. In this case, call +36 20 9267 837 or write: reservations@costesdowntown.hu.

Right of withdrawal: 45/2014. (II. 26.) of the Government, the buyer may withdraw without justification within 14 days of receiving the product. The Buyer’s right of withdrawal is made by means of a clear statement to that effect by telephone or e-mail to the e-mail address reservations@costesdowntown.hu, or to 45/2014. (II. 26.) of the Government of the Republic of Hungary, using the sample declaration in Annex 2.

The Buyer is entitled to exercise the right of withdrawal in the period between the date of concluding the contract and the date of receipt of the product.

Date of receipt and receipt of the product:

in the case of acceptance at the receiving point, the date of receipt of the order;

In case of cancellation, the Company will refund the amount returned to the Customer in the same way as the payment method used by the Customer. With the express consent of the Customer, the Company may use another method of payment for the refund, but the Customer may not be charged any additional fees as a result.

Refunds

The rules require the merchant to refund the purchase price of the goods by bank transfer within 14 days of receiving notice of withdrawal, but may delay the refund if he has not received the goods.

ARC. PAYMENT TERMS

Payment is possible either by direct bank transfer according to the details sent by e-mail or online via CIB Bank’s system.

 

  1. CORRECTION OF DATA ENTRY ERRORS

5.1. The Service Provider shall not be liable for any problems or errors that can be traced back to the data provided by the User incorrectly and / or inaccurately. At any stage of the booking and until the booking is sent to the Service Provider, the User has the opportunity to correct data entry errors on the booking interface at any time.

  1. MANAGEMENT OF PERSONAL DATA

6.1. The detailed rules for the handling of the User’s personal data are contained in the Service Provider’s data management policy (Data Management Policy).

VII. RESPONSIBILITY

7.1. The information on the Website has been posted in good faith, however, it is for informational purposes only, the Service Provider is not responsible for the accuracy or completeness of the information.

7.2. The User may use the Website only at his own risk and accepts that the Service Provider shall not be liable for any property or non-property arising from the use (including payment of the reservation fee by credit card) and not caused by the Service Provider’s intentional or grossly negligent conduct or crime. for direct or indirect damages. The Service Provider excludes its liability for property and non-property damages caused by a crime committed by a third party.

7.3. Service Provider excludes all liability for the conduct of users of the Website. The User is fully and exclusively responsible for his / her own conduct, in which case the Service Provider fully cooperates with the acting authorities in order to detect violations.

7.4. The pages of the service may contain connection points (links) that lead to the pages of other service providers. The Service Provider is not responsible for the data protection practices and other activities of these service providers.


VIII. COPYRIGHTS

8.1. The Website is protected by copyright. Service Provider is the copyright holder or authorized user of all content displayed on the Website and in the provision of services available through the Website: any copyrighted work or other intellectual property (including, inter alia, all graphics and other materials, layout, editing, software and other solutions, ideas, implementations used).

8.2. The content or parts of the Website may be saved or printed on physical or other data carriers for private use or with the prior written consent of the Service Provider. Use beyond private use – such as storage in a database, transmission, publication or downloading, placing on the market – is only possible with the prior written permission of the Service Provider.

8.3. In addition to the rights expressly set forth in these GTC, the use of the Website or any provision of the GTC does not grant the User the right to use or utilize any of the trade names or trademarks appearing on the interface of the Website. Apart from the display, temporary reproduction and private copying associated with the proper use of the Website, these intellectual works may not be used or exploited in any other form without the prior written permission of the Service Provider.

  1. ENFORCEMENT OPTIONS

9.1. Complaints handling

The User may submit consumer complaints related to the activities of the Service Provider at the following contacts:

Customer service:

  • Central address: 1051 Budapest, Vigyázó Ferenc utca 5.
  • Telephone customer service opening hours: Monday to Friday from 9:00 to 17:00
  • Telephone number: 061-2190696
  • E-mail: iroda@costes.hu

Pursuant to the legislation in force, the Service Provider will immediately investigate the oral complaint (in the restaurant) and remedy it if necessary, if the nature of the complaint allows it. If the User does not agree with the handling of the complaint, or it is not possible to investigate the complaint immediately, the Service Provider shall immediately record a report on the complaint and its position, and a copy thereof.

  • in the case of a verbal complaint communicated in person, hand it over to the User on the spot,
  • in the case of an oral complaint communicated by telephone, it shall be sent to the User at the latest at the same time as the substantive reply specified in the section on the written complaint, and shall henceforth act in accordance with the provisions concerning the written complaint.

An oral complaint communicated by telephone must be provided with a unique identification number by the Service Provider, which helps to make the complaint traceable. The Service Provider is obliged to communicate this number to the User.

The Service Provider is obliged to examine the written complaint within thirty days of its receipt and to respond to it on the merits, and to take measures to ensure that the response reaches the User. If the Service Provider rejects the complaint, it is obliged to justify its position in its substantive response to the rejection.

The Service Provider is obliged to keep the record of the complaint and a copy of the response for five years.

The Service Provider raises the objections submitted by the User in 9.1. at the direct contacts indicated in point.

9.2. Other enforcement options

If any consumer dispute between the Service Provider and the User is not resolved during negotiations with the Service Provider, the following legal enforcement options are open to the User:

  • Entry in the customer book. The customer’s book is available in the Service Provider’s restaurant. The Service Provider will respond to the entries written here in writing within 30 days.
  • Complaints to consumer protection authorities. If the User notices a violation of his / her consumer rights, he / she has the right to file a complaint with the competent consumer protection authority according to his / her place of residence. Following the assessment of the complaint, the authority shall decide on the conduct of the consumer protection proceedings.
  • Conciliation Board. For the purpose of amicable out-of-court settlement of consumer disputes related to the quality, safety and application of product liability rules and the conclusion and performance of the contract, the User may initiate proceedings with the conciliation body of the place of residence or domicile. conciliation body. For the purposes of the rules applicable to the Conciliation Board, a consumer is also a non-governmental organization, church, condominium, housing association, micro, small and medium-sized enterprise, which buys, orders, receives, uses, uses or commercial communications or offers related to the goods.

Contact details of the Budapest Conciliation Board:

Address: 1016 Budapest, Krisztina krt. 99. III. em. 310.

Mailing address: 1253 Budapest, Pf .: 10.

E-mail address: bekelteto.testulet@bkik.hu

Central telephone number: +36 1 488 2186

Fax: +36 1 488 2131

Judicial proceeding. The User is entitled to enforce his / her claim arising from a consumer dispute in court within the framework of civil proceedings pursuant to Act V of 2013 on the Civil Code and Act III of 1952 on the Code of Civil Procedure. 

  1. FINAL PROVISIONS

10.1. The security level of the Website operated by the Service Provider is adequate, however, we recommend that you take the following precautions: use virus and spyware protection software with an up-to-date database, install security updates for the operating system. The use of the Website presupposes that the User is aware of the technical and technical limitations of the Internet and accepts the possibility of errors associated with the technology.

10.2. Service Provider shall not be liable for any damages incurred as a result of connecting to the Website. The User is obliged to protect his computer and the data contained on it.

10.3. It is expressly forbidden to transmit, communicate or share content that is not legally permitted on the Website. Service Provider reserves the right to delete the content uploaded by the Users.

10.4. The Service Provider does not submit to the provisions of any code of conduct.

10.5. The Service Provider is entitled to unilaterally amend the terms and conditions of these GTC at any time. Any change will take effect at the same time as it appears on the Website.

10.6. Parties providing secure credit card payment:

– when purchasing a gift voucher from CIB Bank Zrt.,

– Dinnerbooking.com payment system in case of table reservation,

– In case of SZÉP card payment, OTP Pénztárszolgáltató Zrt.