Frequently Asked Questions

How is the gift certificate delivered?

After purchasing the gift certificate, a PDF document, which is the gift certificate itself, will be delivered as an attachment in the confirmation email. If the buyer also wishes to present a card-based voucher, it will be issued and mailed free of charge following a note during the ordering process or an email or a phone call later on (reservations@costesdowntown.hu; +36209267837).

How to redeem a gift certificate?

Gift vouchers can be redeemed after pre-booking (by phone or e-mail) before the expiration date marked on it. There is no possibility to extend the voucher. The voucher number will be requested at the time of the booking and only the voucher provided during the booking process can be redeemed. It is not necessary to print the gift voucher, we register the use of the voucher in our system. Each electronic gift certificate contains a unique code that also validates it. Each voucher can only be used once, so when sending an electronic gift voucher, please send it only to a trusted address. The restaurant excludes liability for any unauthorized use.

What can a gift voucher be redeemed for?

The gift certificate can only be redeemed for the service listed on it. It cannot be exchanged for cash, it cannot be included in the value of other services.